Ambur - point of sale (POS) App Reviews

I really like the Ambur system because its so easy to use. Although Ive had some wifi issues, the system works very well and I like the various options for permissions, etc. I recommend this product for someone who needs a straightforward system without a lot of confusing n not-very-useful bells and whistles. Btw, the tech support crew is great. Not 24 hour service, but they respond quickly and are very patient with beginners. :)

Ambur has all my business needs, best yet ambur has all any restaurant needs. Weve been use ambur from open to close. Simply great.

We are a 50 seat sit down old fashioned ice cream shop. We have a very large menu with lunch food as well as tons of sundaes. Ambur handles our many modifiers such as candy, nuts, and liquid toppings with ease. Our servers only have to come back to the kitchen to pick up orders, Ambur with iPad minis keep them on the floor helping customers. The orders come into the kitchen so much quicker it has improved our turnover rate of the tables and increased the speed at the Take Out line. We have been using Ambur for a year now and we could not be happier. What a great system, and most of all great tech support. Great POS system that doesnt cost a fortune. Thank you Ambur team for a great POS.

I have been using Ambur as a server at a small restaurant and bar for almost a year now. It is a pretty good system, and definitely better than not having a computerized POS system (which can be hard for a small business to afford), but it could really use a few essential features. We have been waiting for them to update this program since we got it. We were told it would be by last summer, and they still havent done it. The biggest problem is that one needs to be able to assign seat numbers to ordered items. This is essential for any restaurant where another worker may be running a servers food or drinks, which should be all of them. (Teamwork is key!) This is also an important feature for splitting checks. Most POS systems have an option to split a check by seat numbers. This saves an immense amount of time. In Amber, a server must remember who got what (or take clear written notes and keep track of them), and then she must drag each item down over the whole check to split it off. This is very time-consuming, and customers can get upset waiting for their separate checks. Even if one does this before the table is ready to go, it eats up a ton of time best used helping other guests. Another feature I would really like to see is the addition of a separate menu for item modifiers that can be accessed while entering any item. As it is, you have to program modifiers to either pop up each time an item is entered or not. It would save a lot of time to have a menu one can access only as needed. Modifiers are key for quick communication, but you dont want to have to click past them every time you enter an item and dont need them. I also agree with a previous reviewer that there is a lot of wasted screen space. This causes the user to have to scroll down a lot. The set-up works well with a smaller iphone screen, but when using an ipad there is a lot of extra space that could be used much more efficiently. However, I dont think this would be that big of a problem if the other issues were addressed. On the plus side, I do think that the system is fairly easy to use and intuitive if one is computer (especially MAC) savvy. Another good feature that Ambur has, which I havent seen on any other POS system Ive used, is that a server can clock out with a table still open. This is great for the very common situation where a server is all finished except has one table just hanging out. Instead of having to transfer the table to another server and loose their tip (or wait around on the clock), on Ambur one can clock out, then go back later and enter that tables payment, or have a co-worker/manager do so. A great feature! All in all, this is a great foundation for a POS system a small business can afford, but please, Ambur, update it and add seat numbers at least!!!

Ambur POS is a great, easy to set up and use system. It serves our business very well. The support team is very helpful and have guided me through set up and operation. I agree with other reviewers about assigning seat numbers. That is a key feature that is needed. A few more report options would be helpful such as a report to track discounts. The absence of these features is the only reason I am not giving a 100% rating. Ambur is such a great system that we will soon be adding at our other 3 restaurants. Kudos to the developers for a great, affordable system and going the extra mile with support.

I dont like how it looks and its missing too many features

Not impressed. First gen mPOS feel. No loyalty program.

When modifiers drop constantly, tickets dont print to kitchen and items randomly disappear off your menu, your kitchen suffers, creating waste and angry customers. I wish I new how much money Ambur has actually cost my business. With out 24/7 technical support, or any one that cares even when they are responding, Not to mention not testing their updates before they releases them... Do not get this POS system. Do not buy this crap. It may jeopardize your business.

We updated our main iPad 4, one of our iPad Minis, and my iPhone. The main iPad 4 which we use as the hub ran very slow, as soon as you open Ambur 2.0 the order screen pops up, then seconds later the login screen. Trying to make an order was very slow, then trying to link my iPhone and the iPad Mini to the hub would crash on both devices and then say that the wifi signal is too weak. We are right next to our router, and I tried everything to get it back up and still same issue.

This company has a long way to go

Not even one start

Dont update. It will ruin your life. Prospective Ambur purchasers: do not buy Ambur. What a nightmare and headache this POS has been.

This POS is an absolute joke. Its Been down for 5 shifts now. Our business is being hurt in so many ways: poor staff morale, added stress, unhappy guests and its like the nightmare doesnt end w/ no fix or help in the interim from tech support. How about going back to 1.0 until its fixed so we have something that at least works. Ambur really needs to get their act together. Its an embarrassment. Stay away from this POS.

This app will not work. PERIOD! Just get a good POS system on a computer. The money you save will end up costing thousands!

Junk is all I have to say now our business is stuck at a stand still operating in demo mode and only one printer functioning (hey ambur you ever heard of field testing your product before releasing it I mean right in the middle of a busy season ) and you dont respond to emails phone calls or nothing. Im sure we arent the only ones wanting a refund from this garbage

Yes version 2.0 doesnt work at all unless its the hub. Weve been doing our best to keep it moving, but this version limits you to just the hub, splits dont work well, cannot reopen closed orders, sometimes it looks like orders are sent to the kitchen but are not. The developers know this and are awaiting Apple to approve version 2.0.1, but until then this is frustrating on the owners, managers, employees, and especially the customers. Waiting patiently till the update, because its all we can do. This is a great app; its just this version that stinks.

It take them almost year to come up with this 2.0 version. I cant believe they didnt test it before putting it out for customer to use. Cant connect to hub, slow, cant print. Now I have this expensive POS that is useless after upgrade.

Do not buy ambur. Its the biggest waste of money I have ever spent. Instead of spending $1,000 on ambur buy square for $10. I promise you this is the biggest scam in the App Store. This company is a joke

I think this version (2.0) is absolutely amazing. I love the buttons instead of the scrolling as you can see more on each page. Being able to toggle back and forth to the table layout is a plus. I also like the fact that you can see the menu prices next to the item. This was the first POS that we have ever had. We got used to 1.0 so weve just had to learn where the new buttons are . I have never regretted purchasing this POS system.

I feel like the other two reviews of this version were written by ambur. This version is better than 2.0 and 2.0.1, however, the hub still crashes. It loses communication with printers often. It crashes when using iPhones, especially when using more than one. Now theyve decided they should beta test the next update first. Why they didnt do that in the first place is beyond me! This app will cost you more in the long run. Think of the revenue you will lose due to comps. Spend a little more on a system that has support. Until they fix the problems with this version, dont waste your money! Read the "posts by others" on their Facebook page. This POS will cost you a lot more in the long run. If they fix their issues, its a great system, but until then, shop around, this version is not worth the headaches!